Your Light Site 

Customer Service Information

Phone: 800-910-3275

Fax:  888-721-1091

Email:  service@yourlightsite.com

Customer Service Hours:  Monday-Friday 9am-7pm, Saturday 9am-5pm CST. Service@yourlightsite.com or Phone toll free 800-910-3275.  We can answer most questions after hours by email.  Our mailing address: 79428 J. Hyatt Rd., Covington, La. 70435 

Help With Product Selection

Our expert Lighting Specialists can guide you through the decision making process, to help you find the perfect light fixture for your home or project.  Lighting Specialists are available Monday-Friday 9am-7pm and Saturdays 9am-5pm. CST Phone 800-910-3275  or Contact us by email anytime. You will be surprised by the hours we work. We will respond as soon as possible.

Order Processing

Your order is sent directly to the manufacturer as soon as we receive it and processing is completed, usually the same day.  Most manufacturers process orders within 48 hours of receipt.  If you need expedited shipping, please contact service@yourlightsite.com, or call us for prompt attention.  Orders considered as special orders by the manufacturer will take longer to ship.  Some examples:  Fixtures that are altered in any way, extra wire and chain added, custom sizes or finishes and hand painted to order would qualify as “special”.  These fixtures could take from 2-6 weeks depending on the manufacturer. 

Freight Policy

To make buying from us simple, shipping and handling within the contiguous United States is free of charge on orders over $100.00 shipping from the same manufacturer by UPS or FED X ground service.  All orders under $100.00 will be charged a small shipping fee.  Shipping charges, if any, will be calculated in the shopping cart.  Items shipped by Freight Truck may have charges listed with the products, please refer to the item details.  Any freight charges will be shown on the product detail screen under the Shipping Tab.  We do not force you to enter the shopping cart before you know what the shipping charges are.  

We do not raise the price of our fixtures to cover freight.  Freight is a cost of doing business and we are happy to cover normal shipping charges.  This applies to all ground shipments that qualify for free shipping as stated above.  Special requests such as overnight, 2nd or 3rd day fees are charged by us and entered by us manually.  Orders to Hawaii, Alaska and Puerto Rico will be charged all applicable freight charges.  All freight charges and taxes on Canadian orders are the responsibility of the purchaser.  If you have any questions or concerns about our delivery policy, please contact us at  Service@yourlightsite.com or call our toll free number 800-910-3275. 

You may want to read a more detailed explanation listed under Shipping Information Tab on each Product's Detail page.

Canadian Customers:  Please contact us regarding the items that you would like to buy from us.  Not all of the Manufacturers represented on our site are set up for shipping to Canada.  We will gladly process your order if the items are available for shipping.  Once we have verified the shipment we will contact you and process your order manually. You are responsible for your Freight charges, Canadian Tax and any additional charges incurred for delivery and all return freight charges.  In some cases you may be required to have an account with either UPS or Fed X for your shipping fees and taxes.  A simple way to shop is to set up an account with Bongo International, www.bongous.com and international shipping agent who can handle international shipments for you.  Makes international shopping an easy process and any item on our site can be purchased using Bongo.  

Order Delivery

Most orders will arrive in 7-10 working days, when shipped by UPS or FEDX ground.  The method of shipment is determined by the manufacturer.  Large orders delivered by truck will take a little longer.  Orders being delivered by Motor Freight truck lines will require a signature.  Most freight companies deliver to curbside or driveway.  If you require special handling of these shipments, please contact us to make arrangements for you.  Special handling charges will be applied if charged by the freight company.  Please see the Freight policy section.

To expedite your order, UPS and FEDX shipments are shipped without a signature required. If this is not acceptable in your case, please inform us of any delivery requirements and instructions you may have.  Please note UPS and FEDX policy is to leave at the door unless notified by the shipper to do otherwise. You can request to “leave at back door” or similar requests.  We will request that a notice be left if you require a signature.  When a signature is required, we will give you the best estimate we can of the delivery date.  Tracking numbers will by provided by email once your order is on the way.  Your Light Site will process your order the same day it is received.  However, we are not responsible for any delays at the manufacturer and cannot guarantee the exact date that your order will leave their warehouse.  We will communicate promptly to you any information we obtain concerning the shipment and delivery of your order.  Our goal is to make each order and delivery as smooth and trouble free as possible.  After all, this is YOUR LIGHT SITE and we want to be YOUR FAVORITE LIGHTING RESOURCE.

Backorders

Unfortunately, back orders do occasionally occur.  You will be notified that an item is out of stock as soon as we are made aware of the back order by the manufacturer.  We will inform you of the expected ship date.  You will need to notify us by email, service@yourlightsite.com,  if you wish to leave the order open for shipment as soon as available or if you wish to cancel the order.  Cancellations will be refunded immediately when due to backorders.   Please contact us for help with finding a suitable substitution for any back-ordered item.  We will be happy to assist you.

Order Cancellation Policy

Our goal is to have all fixture orders shipped to you as soon as possible.  If an order must be cancelled, it is very important that you notify us within 48 hours of you order acknowledgment.  We will cancel your order if it has not been shipped from the manufacturer.  If it has been shipped, when it arrives, please do not refuse the delivery.  Refusing a shipment usually results in confusion, lost merchandise, and additional processing fees.  Simply accept the delivery and contact us as soon as possible for return arrangements.  We will request a return authorization number (RMA) from the manufacturer and provide you with the number and instructions for returning the order.  If the manufacturer requires a re-stocking fee, it will be deducted along with any freight charges from your refund.  Credit will be issued to your original method of payment as soon as the merchandise is received by them manufacturer. This could take up to 21, days so please be patient.  We will work diligently on your behalf to avoid these fees whenever possible.  Please ask any questions or express any concerns you may have before ordering your fixtures.  We have been assisting customers with lighting selections for over 30 years and we will be happy to help you choose the right fixture, before you order.

Merchandise Returns

We will do our very best to ensure that you are pleased with your lighting purchases from Your Light Site. If for any reason you are not happy with your purchase, please contact us immediately. We will assist you in finding a replacement. If you do not want to choose a replacement fixture, a 25-35% re-stocking fee may apply.  This is based on the manufacturer's return policy and charges.

We will discuss your options with you at that time. Please follow these instructions for a smooth and easy return.

1. Returns cannot be accepted beyond 14 days from your receipt of the order.
2. Clearance special sale items and special orders are not subject to return, except for damaged or defective merchandise. (Please see damaged instructions below)
3. All returned products must have a return materials authorization number printed clearly on the packing slip and shipping label. We will provide a return form ,the RMA number and the ship to address to you. Please include one copy as your packing slip and keep one copy for your records. We will request the RMA from the manufacturer as soon as you notify us of your intention to return the order. All packages must have a copy attached to ensure proper credit to your account.
4. All returned items must arrive back to the manufacturer in resalable condition. Products must be new and uninstalled (no cut wires) and in the original cartons with the original packaging. Be sure that all parts and accessories and shades are included. *PLEASE UNPACK CAREFULLY WHEN INSPECTING YOUR ORDER*. No water damaged cartons or cartons with writing on them will be accepted. Please use tape or removable pocket for your return shipping label.
5. All returns must be shipped prepaid and must be track-able. Credit cannot be given for merchandise that is not received by the manufacturer or for merchandise not received in acceptable condition. No credit will be issued for items returned without the RMA number. Once we have confirmation of the return to the manufacturer, we will notify you by email and issue credit to your account. Please allow 21 days for this process.  
6. If the return is due to an error by us, we will pay the original freight and a return shipping label will be issued at no cost to you.
7. Click on contact us and request the return.  Please include your Name, email, phone number and your order number.  We will contact you with the instructions within 2 days. 
8. All photgraphs of items on this web site are furnished by the manufacturer and may vary somewhat from the merchandise received.  Every effort is taken to portray the product as accurately as possible but due to circumstance beyond our control, finishes may vary.  Please use caution when ordering and feel free to call us if you need clarification of a finish or color.  Finish variations do not constitute an error on our part.   

Damaged Merchandise

If you receive a damaged shipment notify us immediately.  Please carefully inspect your purchases on arrival as refunds and returns cannot be processed after 14 days. The damaged item will be replaced at no cost to you.  A return authorization number will be issued for the damaged items and new ones shipped promptly.  If you refuse to accept replacements for new fixtures, parts or glass, a re-stocking fee may be assessed.  There is no need to return the fixture because of broken glass or missing parts, these can be shipped to you right away at no cost.   If you refuse to accept these replacements, a re-stocking fee of 30% and freight charges will be deducted from your refund.   Please follow return instructions as listed in item 3 under Merchandise Returns. 

Payment Options

We accept MasterCard, Visa, American Express, Discover and PayPal. For any other arrangements please contact service@yourlightsite.com or call during customer service hours.  When you enter you credit card number in our secure system, availability of funds is verified and a hold is placed on those funds until the order is billed or cancelled by us. Billing is completed once your order is ready to ship. Custom orders may require that payment be processed at the time the item is entered.  We will inform you if that is the case.  If you have not received your order within the expected time, except for the agreed upon back-orders, please contact us.  Please refer to Back-orders above for more information.  You may also pre-pay by personal check.  Follow the directions at check-out for pre-paying by check or call 800-910-3275. 

Sales Tax

Your Light Site is required to collect sales tax on orders shipped to Louisiana. We do not collect sales tax on orders shipped to other locations.  We will be required to collect sales tax from California customers who receive merchandise from California Manufacturers very soon. These charges will appear at check-out once the system is completed.  Your local and State taxing authority may require you to pay sales tax on your online purchases and the payment of such tax is soley your responsibility.  However, all online Dealers must comply with any request from an authorized taxing authority for sales into their area for the purpose of collecting sales taxes . At this time we are required to collect tax for Louisiana and St. Tammany Parish only.     

Low Price Guarantee

We will honor any price advertised on the web, by a factory authorized dealer of that product, provided that the advertised price is not a close-out or over-stock price.  The price advertised must not be in violation of any pricing policy set forth by the manufacturer in their distributor’s minimum pricing policy.  Please furnish us with the advertised price and advertising web site before making your purchase.

Contact us at service@yourlightsite.com. with proof of the lower advertised price.

Errors and Omissions

Every effort is taken to insure that the information we provide is accurate.  We do reserve the right to reject an order where the price or information listed on the product is not correct.  We promise to make every effort to have your order delivered on time, but we cannot be responsible for shipping delays. Please let us know if you require expedited shipping and any special handling.  We will make every effort to accommodate your request.